You can check the status of your order by logging into your account.
You will receive an email with a tracking link as soon as it is dispatched from our warehouse. You can use this to find out when your delivery will take place, you will also receive an email or text message from the couriers. A signature is required on the day of delivery
Please note we do not deliver on weekends or Federal Holidays.
We ship completely free on all orders over $600, orders under $600 will cost $39. All orders take between 5-10 working days to arrive.
We ship to the whole of the USA excluding the following areas: Hawaii, Alaska, US Territories, Military and APO/FPO addresses. Please Note: We can only ship to mainland USA and are unable to ship to any Islands.
The buyer only has the right to return any order if the goods arrive damaged or defective. Damage to the packaging is not deemed to infer damage to the goods, customers must provide photographic evidence of any damage or defects of the goods. To return your purchase please complete and email us the returns form in the ‘account’ section of the website.Log in to account
Should the Buyer wish to cancel an order after it has been shipped by the Seller a charge will be made by the Seller to cover both the cost of the shipping to the customer and the cost incurred in returning the goods to the Sellers warehouse. Depending on the size of the trampoline and the distance involved, this cost may be in the region of $500 but the precise amount will confirmed with the seller. The amount will be deducted from any amount refunded to the Buyer.
Feel free to send us an email enquiry and we'll get straight back to you.email us