You can check the status of your order by logging into your account.
You will receive an email with a tracking link as soon as it is dispatched from our warehouse. You can use this to find out when your delivery will take place, you will also receive an email or text message from the couriers. A signature is required on the day of delivery
Please note we do not deliver on weekends or Federal Holidays.
We ship completely free on all orders over $600, orders under $600 will cost $39. All orders take between 5-10 working days to arrive.
We ship to the whole of the USA excluding the following areas: Hawaii, Alaska, US Territories, Military and APO/FPO addresses. Please Note: We can only ship to mainland USA and are unable to ship to any Islands.
We hope you will be 100% satisfied with your Capitalplay.com purchase. If for any reason you wish to make a return, please note the following return policy:
Items purchased from Capitalplay.com can be returned within 30 days of delivery to your shipping address. If this time is exceeded, we will be unable to accept any returns, exchanges, or provide any refunds.
To be eligible for a return you must email us at Sales@capitalplay.com for a return authorization and to obtain the return shipping address and instructions. To return an item, it must be unused, in the same condition as when it was received and in the original packaging. You will be responsible for paying the shipping costs to return the item.
Should the Buyer wish to cancel an order after it has been shipped by the Seller a charge will be made by the Seller to cover both the cost of the shipping to the customer and the cost incurred in returning the goods to the Sellers warehouse. Depending on the size of the trampoline and the distance involved, this cost may be in the region of $500 but the precise amount will confirmed with the seller. The amount will be deducted from any amount refunded to the Buyer.
Feel free to send us an email enquiry and we'll get straight back to you.
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