As with all shopping websites, we collect personal information from you when you shop online at Capitalplay.co.uk, Capitalplay.com or Trampolinesparesdirect.com
We use this information to make your shopping experience as easy and enjoyable as possible. We need it to process your order, inform you of any delays or problems and occasionally to send you special offers and promotions.
Your name – so we know what to call you
Email address – so we can email about your order, order confirmations, delivery information and delays etc. This email address will never be shared or used for marketing unless you opt in on our website. After your purchase is complete we may send a review request by email via our independent reviews partner Trustpilot.
Delivery address – well it is essential!
Telephone number – we’ll only call if we have a delivery problem or to talk to you about your order
Credit card details – we only ask for these when you place an order - but we do not store and credit card details
Mobile number – not mandatory but if you supply one our couriers can text or call you with details about your order delivery
We use encryption to safeguard your credit card information and only accept orders from web browsers that permit communication through Secure Socket Layer (SSL) technology - this means you cannot inadvertently place an order through an unsecured connection. Most web browsers above version three support this security.
This encryption makes it virtually impossible for unauthorised parties to read any information that you send us.
The encryption technique we use is the highest standard available for e-commerce and certified by Geotrust.
Capitalplay.co.uk, Capitalplay.com and Trampolinesparesdirect.com are data controllers under the Data Protection Act. We will never pass on your details to third parties for marketing purposes. There are only four circumstances where we may share some of your data with other trusted partners:
With agents (including our Finance Partner Close Brothers, fraud prevention and detection agencies when requested, delivery/courier companies and data processing analysts) that we use to process the orders you place with us or who assist us in the service we provide to you. In these instances, we provide them with only the information they need to perform their function
In the unlikely event that our business assets are ever sold to or purchased by another company. (Our data records are part of our business).
To outside research companies (eg Feefo Reviews or Google Reviews) whom we may ask to contact you directly for your opinions on our products and services (in which case we provide them with only the information they need to perform their function).
To our email marketing platform (eg Campaign Monitor) whom we upload email addresses for customers who have opted in as they would like to hear about promotions and offers by email (in which case we provide them with only the information they need to perform this function).
To see all the information we have about you, and to correct any inaccuracies, please write to:
The Data Protection Officer
Capital Play Ltd.
Units 2-3 Higher Park Farm
We will send you all the data we hold on you within 30 days of your request.
All data relating to your order (your name, delivery address, phone number, order details) is kept indefinitely. You have the right to comppletely remove your account, however please consider if you think you'll need any spare parts in the future for your purchase as we use past order history to help select the correct spares for you. To request that your account and all data is completely removed, please log into your account, select 'Delete Account' and follow the instructions.
Capital Play / Trampoline Spares Direct will only send you marketing and promotional emails if you have opted in on our website (Capitalplay.co.uk / Capitalplay.com / Trampolinesparesdirect.com) If you do not wish to receive any further email messages from us, please edit your newsletter subscription settings in your account. Alternatively, you can email us and we can remove you manually from the list.
When you are browsing websites on the internet, many of these websites store tiny text files called cookies on your computer, to help track your use of the site and to personalise your journey around the website. These cookies can be stored so that if you return to a website, that website server can call the information from the cookies stored on your computer to tailor your experience of the site and helps you to find the products that are more important to you.
Cookies are perfectly safe to be stored on your computer and almost all web browsers have cookie storing enabled as default. However, all browsers have the option of disabling cookies being stored on your computer if you wish to do this.
f you think there is a problem with the way we are handling your data please get in touch and we will be able to help resolve the issue. If we are unable to help you have the right to report your issue to the Information Commissioners Office.